Shipping & Returns

Shipping & Returns

Each piece is handcrafted

We can only accept returns/refunds on faulty items, and can not accept refunds due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site. **Please note, production of each sign can take between 5-15 business days since we handcraft all our pieces. 

In the very unlikely case of your piece arriving broken or faulty, you have 7 days from the day of tracked delivery to let us know via email at [email protected] and we will deliver a replacement free of charge.

Two year Guarantee

We believe that things in life should be simple so if your piece stops working in any way during this period just let us know and we will replace it free of charge! 

Import Fees & Duties

Orders to some countries may be subject to import fees/duties and taxes when delivery takes place. This depends on which country you are ordering from and also how big/heavy the piece is

The standard procedure for any item bought online and is entirely out of our hands – many orders won’t be subjected to import fees, but for those that are, please be aware that the fees are the responsibility of the customer and are not covered by Purely Neon Inc. 

More questions?

Please contact our team and allow us to answer any remaining questions.